General Terms and Conditions

1. Platform owner

The Syncro platform is operated by: Syncro S.r.l., Via San Francesco D'Assisi 60, 34133 Trieste (TS), Italy, VAT number: 01431780327, E-mail: info@syncroapp.it, Website: https://www.syncroapp.it

2. Subject matter

These Terms and Conditions govern access to and use of the Syncro platform by users and professionals.

Use of the platform entails full acceptance of these conditions.

3. Services offered

Syncro is a platform that connects users and professionals, facilitating the search, booking and purchase of services and products.

The platform may also offer additional features such as, by way of example: professional profiles; a marketplace of services and products; quote requests; bookings; online payments; chat between users and professionals; reviews.

The available features may change over time.

4. Registration

An account is required to use some features.

The user declares that the information provided is correct, up-to-date and truthful.

Creating fake accounts or using third-party data is prohibited.

5. Account

The user is responsible for the confidentiality of their credentials.

Any activity carried out through the account is presumed to be carried out by its owner.

6. Professionals

Registration as a professional is subject to approval by Syncro.

Syncro reserves the right to: request further information; suspend or reject an application; remove non-compliant profiles.

Approval does not constitute any guarantee of receiving clients or sales.

7. Payments

Where applicable, payments are processed through third-party payment providers, including Stripe.

The economic conditions applicable to professionals are set out in the relevant documentation and in the subscribed plan.

8. Commissions

Commissions may apply to services and sales made through Syncro according to the plan chosen by the professional.

Commissions and any exemption thresholds are communicated before using the services and may be updated over time.

9. Published content

Each user is responsible for the content they publish.

It is forbidden to publish content that is: false; misleading; offensive; defamatory; unlawful; or that violates third-party rights.

Syncro may remove any content deemed non-compliant.

10. Reviews

Users may post reviews in compliance with the principles of fairness and good faith.

Syncro reserves the right to moderate or remove reviews that are manifestly false, offensive or unlawful.

11. Intellectual property

All platform content, including trademarks, logos, texts, software, graphics and design, is owned by Syncro S.r.l. or the respective owners and is protected by applicable law.

Any unauthorized reproduction or use is prohibited.

12. Limitation of liability

Syncro operates as an intermediation platform between users and professionals.

Except as provided by law, Syncro is not liable for: the quality of the services offered by professionals; information published by users; any damage arising from agreements concluded between the parties; temporary service interruptions due to maintenance, updates or force majeure.

13. Account suspension and closure

Syncro may suspend or close an account in case of: breach of these Terms; fraudulent use of the platform; unlawful activities; conduct that may harm the platform or other users.

14. Changes to the Terms

Syncro may modify these Terms and Conditions at any time.

Changes will be published on the website with the update date.

Continued use of the platform entails acceptance of the new conditions.

15. Applicable law and jurisdiction

These Terms are governed by Italian law.

Any dispute will fall under the jurisdiction of the Court of Trieste, without prejudice to mandatory consumer protection rights provided by law.

16. Contacts

For any information, you can contact: Syncro S.r.l., Via San Francesco D'Assisi 60, 34133 Trieste (TS), Italy, VAT number: 01431780327, E-mail: info@syncroapp.it, Website: https://www.syncroapp.it